Returns & Refunds
We want you to be happy with your Proibito Studios order. If you would like to return an item, please contact us at Proibitostudios.uk@gmail.com within 14 days of receiving your order.
Before sending anything back, please contact us first so we can provide you with the correct return instructions.
Returning an unwanted item
Items should be returned in their original condition. They must not have been worn, washed, damaged, or altered beyond what is reasonably necessary to check the item.
Return postage is the customer’s responsibility unless the item is faulty, damaged, or incorrect.
Once we receive your return, we will check the item and process your refund to the original payment method in accordance with UK consumer law.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or you receive the wrong item, please contact us as soon as possible. Include your order number and photographs of the issue, and we will work with you to arrange a suitable solution, such as a replacement or refund.
Please do not send any items back without contacting us first.
This policy does not affect your statutory rights as a consumer under UK law.
Terms & Conditions
Last updated: 27 August 2026
Welcome to Proibito Studios. These Terms & Conditions apply to purchases made through the Proibito Studios website.
By placing an order through our website, you agree to these Terms & Conditions.
1. About Us
Proibito Studios is an independent clothing brand.
Business name: Proibito Studios
Email: [Proibitostudios.uk@gmail.com]
Business address: [2 Higgs Row]
If you have any questions about these Terms & Conditions, please contact us using the email address above.
2. Products
We aim to ensure that all product descriptions, images, colours, sizes and prices displayed on our website are as accurate as possible.
Colours may appear slightly different depending on your device or screen.
Some Proibito Studios products are produced and fulfilled on demand by our manufacturing and fulfilment partner. This does not affect your statutory consumer rights.
3. Pricing
All prices are displayed on the website at the time of purchase.
The total price of your order, including any applicable delivery charges, will be shown before you complete your purchase.
We reserve the right to change our prices at any time, but changes will not affect orders that have already been confirmed.
4. Placing an Order
When you place an order, you are making an offer to purchase the products in your order.
After placing your order, you will receive an order confirmation by email.
Your order will be accepted when we confirm that the order has been accepted and is being processed.
We reserve the right to cancel an order where there is a genuine issue such as a product being unavailable, an obvious pricing error, or suspected fraudulent activity. If we cancel an order after payment has been taken, you will receive a full refund.
5. Payment
Payments are processed through the payment methods made available at checkout.
We do not store your complete payment card details.
6. Delivery
We currently ship to the countries listed on our website at checkout.
Delivery times and costs are provided on our Shipping Policy page and during checkout.
Once an order has been dispatched, you will receive any available tracking information by email.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
7. Returns & Refunds
Our Returns & Refunds Policy explains how returns, cancellations and refunds are handled.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
8. Faulty or Incorrect Products
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us investigate the issue and arrange an appropriate resolution.
9. Intellectual Property
All content on the Proibito Studios website, including logos, graphics, photographs, designs, text and other original material, belongs to Proibito Studios or is used with permission.
You may not reproduce, copy, distribute or commercially use our content without our prior written permission.
10. Website Use
You agree not to misuse our website, attempt to gain unauthorised access to it, interfere with its operation, or use it for fraudulent or unlawful purposes.
11. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including significant delivery disruptions, natural events, technical failures, or other events that could not reasonably have been prevented.
12. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version displayed on this page at the time of your order will apply to that order.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory consumer rights provided to you under the laws that apply to you.
14. Contact
For questions regarding an order, these Terms & Conditions, or any other issue, please contact:
Email: [Proibitostudios.uk@gmail.com]
Privacy Policy
Last updated: 27 August 2026
Proibito Studios respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights regarding your personal information.
1. Who We Are
Business name: Proibito Studios
Email: [Proibitostudios.uk@gmail.com]
Business address: [2 Higgs Row]
Proibito Studios is responsible for the personal information collected through this website and our customer interactions.
2. Information We Collect
Depending on how you interact with Proibito Studios, we may collect information such as:
Your name
Email address
Billing and delivery address
Telephone number, where provided
Order details
Payment and transaction information
Information you provide when contacting us
Website usage information, such as cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery
Communicate with you about your order
Respond to questions or customer service enquiries
Process returns, refunds and replacements
Maintain records of transactions
Improve our website, products and services
Prevent fraud and protect the security of our website
Send marketing communications where you have given the required consent or where otherwise permitted by law
4. Our Legal Basis for Using Your Information
Depending on the circumstances, we may process your information because:
It is necessary to fulfil a contract with you, such as processing and delivering an order
We have a legal obligation to keep or provide certain information
We have a legitimate interest in operating and improving our business, provided this does not override your rights
You have given consent, where consent is required
5. Who We Share Your Information With
We may share relevant personal information with trusted service providers where necessary to operate Proibito Studios.
These may include:
Our website and ecommerce platform
Payment processing providers
Our manufacturing and fulfilment partner
Delivery and postal providers
Website analytics or marketing providers, where applicable
Professional advisers or authorities where legally required
We only share information where there is a legitimate reason for doing so.
6. Payment Information
Payments are processed through third-party payment providers.
Proibito Studios does not store your complete payment card details.
Your payment information is handled according to the relevant payment provider’s privacy and security practices.
7. Marketing
If you choose to receive marketing communications from Proibito Studios, we may use your email address to send information about products, releases, offers or other brand updates.
You can unsubscribe from marketing communications at any time.
8. Cookies
Our website may use cookies and similar technologies to make the website function, understand how visitors use the website and, where applicable, support marketing or advertising.
Some cookies may be necessary for the website to operate, while others may require your consent.
You can manage available cookie preferences through the options provided on our website.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting legal, accounting or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Your Rights
Depending on the circumstances, you may have rights concerning your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request certain information in a portable format
To exercise your rights, please contact us at [YOUR BUSINESS EMAIL].
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Third-Party Websites
Our website or communications may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be displayed on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Proibito Studios
Email: [Proibitostudios.uk@gmail.com]
Address: [2 Higgs Row]
You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.